Refund Policy

Last updated: September 2026 (draft)

This page is a website template/draft prepared for UGS Digital Communication and should be reviewed by qualified legal counsel for every jurisdiction in which the company operates before being relied upon as a final legal document.

This Refund Policy explains how refund requests are handled for UGS Digital Communication data, lead, and campaign automation services.

1. Eligibility

Refund eligibility depends on the product ordered (data, leads, or campaign services), the delivery status of the order, and the specific circumstances of the request.

Requests should be raised as soon as possible after delivery, and within any window communicated at the time of order.

2. Non-Refundable Circumstances

Orders that have been fully delivered and used, or where the issue relates to third-party campaign performance rather than data or lead quality, are generally not eligible for refund.

3. Invalid or Non-Compliant Records

Invalid or non-compliant leads or data records are typically addressed through our Lead Replacement Policy rather than a cash refund, unless otherwise agreed.

4. How to Request a Refund

Contact our support team with your order ID and a description of the issue. We will review the request and respond with next steps.

5. Processing Time

Approved refunds will be processed within a reasonable timeframe using the original payment method, unless otherwise agreed.

Questions about this policy?