Lead Replacement Policy

Last updated: September 2026 (draft)

This page is a website template/draft prepared for UGS Digital Communication and should be reviewed by qualified legal counsel for every jurisdiction in which the company operates before being relied upon as a final legal document.

This policy explains when and how UGS Digital Communication will replace leads or data records that do not meet the agreed criteria for your order.

1. What Qualifies for Replacement

Records that are clearly invalid (e.g. disconnected phone numbers, non-existent email addresses), duplicated within the same order, or that do not match the criteria specified in your request may qualify for replacement.

2. What Does Not Qualify

Leads or records that were valid and matched your criteria at the time of delivery, but did not convert into a sale, do not qualify for replacement — we do not guarantee conversion outcomes.

3. Reporting Window

Replacement requests should be submitted within the window communicated at the time of your order, along with supporting detail on why each record does not meet criteria.

4. Verification Process

Our team will review flagged records against the original order criteria and delivery data before approving a replacement.

5. Replacement Delivery

Approved replacements will be sourced against the same criteria as your original order and delivered in the same format.

Questions about this policy?